Last updated: 13 November 2026.
1. Scope
These terms and conditions apply to all services offered by Oumi Rituals: beauty ceremonies, workshops, private sessions and events (the "Services"). Booking a Service means you accept these terms in full.
2. Who we are
Oumi Rituals, [company name and legal form], [ICE / trade register no.], [address], Marrakech, Morocco. Contact: our booking form and Instagram messages @oumirituals.
3. The Services
The Services are well-being and cultural experiences. They are not medical, therapeutic or paramedical treatments and do not replace advice from a health professional. Descriptions and photos are for illustration; the programme may be adapted to the group, the season and ingredient availability.
4. Booking
You book through our online form. Your booking is confirmed once Oumi Rituals confirms it in writing and, where requested, the deposit has been received. Minors must be accompanied by, and have the consent of, a responsible adult.
5. Prices and payment
Prices are given in Moroccan dirhams (MAD) or sent to you before confirmation. A deposit of [30%] may be requested to secure the date; the balance is due no later than the day of the Service. Ingredients used during the Service are included.
6. Cancellation by you
- More than 14 days before: full refund (minus any payment fees) or free rescheduling.
- Between 14 days and 72 hours before: one free move to another date, or a credit valid 6 months; otherwise the deposit is kept.
- Less than 72 hours before, more than 30 minutes late, or no-show: no refund.
You may transfer your place to someone else at any time, as long as you tell us before the Service.
7. Right of withdrawal
The Services are leisure services provided on a specific date. Within the limits of Moroccan Law no. 31-08 on consumer protection and, for customers living in the European Union, equivalent rules (including Article 16(l) of Directive 2011/83/EU), the statutory right of withdrawal does not apply. The cancellation terms in section 6 still apply.
8. Changes or cancellation by Oumi Rituals
Oumi Rituals may cancel or move a Service if there are too few participants, if the weather is unsuitable (outdoor events), if the host is unavailable, or in case of force majeure. You can then choose between a new date and a full refund of what you paid, with no further compensation.
9. Health, allergies and contraindications
Before the Service you must tell Oumi Rituals about any known allergy (in particular to plants, henna, essential oils, nuts or argan), pregnancy or breastfeeding, skin disease or lesion, current medical treatment or recent cosmetic procedure.
- A patch test is offered or recommended before any application; you may refuse any ingredient at any time.
- Oumi Rituals may refuse to apply a treatment if a contraindication appears; if the information was not shared beforehand, this does not entitle you to a refund.
- Our henna is 100% plant-based; no "black henna" or PPD is ever used.
- If you feel redness, itching or discomfort, rinse thoroughly with clean water and tell the host immediately.
A skin reaction to a natural ingredient can happen even with no known history. By taking part you acknowledge that you have been informed of this risk.
10. Use of the products and liability
Preparations made during or given after the Service are handmade, preservative-free and for external use only. They must be:
- kept away from the eyes, mucous membranes and broken skin, and never swallowed;
- used only by the participant, following the advice given;
- stored cool and away from light, out of reach of children and pets, and used within the stated time;
- tested on a small patch of skin before each new use.
If a product gets into the eyes, rinse immediately with plenty of clean water and see a doctor if discomfort persists. Stop using any product that irritates.
To the extent permitted by law, Oumi Rituals is not liable for any damage resulting from: use that does not follow these instructions or the advice given on the day; application in or near the eyes, on broken skin, or ingestion; an allergy or contraindication that was not disclosed; use by another person; use after the stated time or improper storage; mixing with other products. No cosmetic result is guaranteed. Where Oumi Rituals is liable, its liability is limited to the price paid for the Service concerned, except in case of gross negligence or wilful misconduct.
11. Belongings and clothing
Henna, saffron and some clays stain fabric and skin. Wear clothes you don't mind marking. Oumi Rituals is not responsible for stains, loss, theft or damage to personal belongings.
12. Behaviour
Each ceremony is a calm, respectful moment. Oumi Rituals may ask anyone who disrupts the group, or who arrives under the influence of alcohol or drugs, to leave, without a refund.
13. Photos
Photos or videos may be taken during the Services for our social media. We ask for your consent on the day; you can refuse, or ask us to remove a post at any time.
14. Personal data
Data you share when booking (name, contact details, health information needed for your safety) is used only to organise the Service. It is processed under Moroccan Law no. 09-08 and, for EU residents, the GDPR. You can ask to access, correct or delete it through our contact channels.
15. Complaints and governing law
Please send any complaint in writing within 15 days of the Service; we always look for a friendly solution first. These terms are governed by Moroccan law; failing an amicable agreement, the competent courts of Marrakech will have jurisdiction, subject to mandatory consumer-protection rules. This is a translation: if there is any difference, the French version prevails.
